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#19 COS Christmas Calendar — Integration with Adtran and added multi-vendor support

Integration with Adtran

Integration with Adtran

#19 We’re excited to announce Adtran as the newest addition to our supported hardware vendors. Adtran specializes in networking and communications solutions, offering robust features for efficient network management.

Our integration with Adtran, powered by the standard provisioning adapter, allows for seamless network build-out and service provisioning. This enhances our system’s compatibility with Adtran’s multi-vendor support, simplifying the addition of new hardware vendors to your network.

Through this partnership, our Business Engine now delivers more efficient automation and zero-touch provisioning. Discover the benefits of Adtran’s network solutions in our system.

Learn more about our integration with Adtran and how it streamlines your network management at www.adtran.com

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#18 COS Christmas Calendar — Auto Single Sign-On

Auto Single Sign Up SSO

Auto Single Sign Up SSO

#18 Experience the next level of efficiency with Auth0’s Single Sign-On (SSO) seamlessly integrated into our Business Engine System. Say goodbye to multiple logins and hello to enhanced user convenience. Auth0 simplifies identity management, allowing your users to access all your applications with a single set of credentials. Our platform offers easy application integration and ensures top-notch security. Elevate user experience, streamline authentication, and increase security – all with Auth0’s powerful SSO functionality. 

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#16 COS Christmas Calendar — Support for BECS Povisioning System

We are continuously extending our partnerships by adding support for hardware vendors and provisioning system

We are continuously extending our partnerships by adding support for hardware vendors and provisioning system

#16 We are continuously extending our partnerships by adding support for hardware vendors and provisioning systems. PacketFront BECS is a network management system that enables the automation of network build-out, configuration management, service provisioning, and resource management. We have successfully implemented the standard provisioning adapter into our system, and with support for BECS in our integration portfolio, we can now facilitate even more hardware vendors by utilizing BECS’s multi-vendor support. BECS abstracts the network presented to Business Engine, meaning that adding new hardware vendors to your network does not require additional integrations.

Together with Business Engine, automation and zero-touch provisioning have never been easier!

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#15 COS Christmas Calendar — Integration with one more Fiber Documentation System

OSP insights IQGeo integration

OSP insights IQGeo integration

#15 is a great one! We have added support for — yet another — Fiber Documentation System in our portfolio. With this integration, you are able to import service location addresses into Business Engine when an area is ready for registering orders and to be built.

Business Engine shows the name and identity of the building and the connected fiber route from OSPInsight/IQGEO. There is also a direct link in Business Engine to view the relevant building in OSPInsight. The same information is also available for the technician doing the installation. In the background, Business Engine updated the status and information, such as a completed “installation task” in OSPInsight related to the service location and the service order process. Altogether, it makes planning, building, and operating your network much easier. But see for yourself and watch the video here

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#14 COS Christmas Calendar — QR Code Scanner for ONT Installation Workflow

QR Code Scanning for Installation Workflow

QR Code Scanning for Installation Workflow

#14 QR scanning is a new feature in Business Engine  that makes the installation workflow and deployment process more user-friendly for your technicians. Moreover, it eliminates errors and allows you to streamline the process within your network infrastructure.

Are your field technicians registering the ONT serial number digit by digit or scribbling it down in a notebook or on their hand to hopefully get it correctly into your system once they return to the office? If so, you are dealing with a huge source of errors that can be eliminated!

In Business Engine, the “ONT installation” task is integrated into the work order in our deployment portal. 

The technician on site opens the task in the deployment portal and scans the QR code on the ONT with either their phone or reading pad. The serial number on the ONT is the key for auto-provisioning, and when the installation task is executed, the right ONT serial number is automatically tied to the right object (the house or apartment).

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#13 COS Christmas Calendar — ONT Status on Tickets

Network Connection Status, ONT status

Network Connection Status, ONT status

#13 is improving your network monitoring function. When a customer, Service Provider, or Network Operator creates a ticket, Business Engine automatically fetches diagnostic data from the ONT and adds it to the ticket show page.

This added information about the link or the current network connection status is a valuable improvement that enhances the efficiency of network monitoring, troubleshooting, and decision-making processes within the system.

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#11 COS Christmas Calendar — File Attachments to Tickets

File Attachments to Tickets

File Attachments to Tickets

 

# 11 makes troubleshooting much easier! Our latest feature update lets you upload images and other file types and connect them to tickets. It’s a valuable feature designed to enhance the efficiency of your support. This functionality allows Service Providers to include essential visual information, such as screenshots of an error in the system when creating a ticket. This streamlined process not only simplifies the communication of complex technical issues between Service Provider and Network Operator but also ensures that everyone receives comprehensive visual documentation to complement the written description, which makes troubleshooting easier and more efficient.

Screenshot File Attachments to Tickets

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#10 COS Christmas Calendar — Embrace the power of RADIUS with COS Business Engine’s freeRADIUS integration.

freeRadius integration COS

#10 Is really exciting news from the COS team!

We’re thrilled to introduce our latest advancement: a native freeRADIUS integration designed to revolutionize your network management. This cutting-edge feature supports a wide array of vendors, BNGs (Broadband Network Gateways), DHCP servers, and third-party provisioning systems. It works by utilizing ONT and Subscriber attributes in line with the RADIUS standard.

What sets this integration apart is its incredible flexibility. It’s tailored to accommodate any vendor-specific attributes for BNGs, including popular ones like netElastic, Juniper, and Nokia, among others. This means you can seamlessly integrate various provisioning systems and methods into one unified platform without the hassle of individual or separate integrations.

Thinking of upgrading your network element provisioning? Now’s the time to embrace the power of RADIUS with COS Business Engine’s freeRADIUS integration. Simplify your network management today!

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#9 COS Christmas Calendar — Eliminate “swivel charing” and utilize data from other sources in Business Engine with our Prospects Partner API

COS Prospects API

#9 With our Prospects Partner API, it is now possible to synchronize and utilize the data you’ve gathered from other sources, e.g., the results of a broadband survey, (pre) sign-ups for your offers, or orders from your subscribers.

Even if you’re not using our marketplace to run your network, you have access to all that data, and without “swivel charing,” you can see and do the following on your BE interface:

Check availability: Search for an object to see if the option to take a survey, sign up for services, or order services is available for that object/address.

Check the status: Search for an object to see how many orders have been placed, surveys conducted, or sign-ups (prospects) have been created.

COS Prospects API

 

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#6 COS Christmas Calendar — New Operations API

Network Operations API - disruptions

 

#6 We have several great, native integrations fostered by deep industry relationships with key partners in place, and #6 is the new API (Application Programming Interface) that we have added to our Partner API suite.

Often, a Network Operations Center – a NOC- runs and monitors a fiber network. Our integration synchronizes information between the NOC, Business Engine , and the subscriber.

It allows the NOC to push information about network disruptions into Business Engine and connect affected customers (their addresses) to this disruption.

In practice, this means that a customer experiencing trouble with their connection (because they’re affected by the disruption but don’t know it) will either go online to report the error or call their Service Provider to do so.

The start page displays information about the disruption if they go to the online marketplace to create a ticket (upgrade services or update their payment info or address)

If they choose to call their Service Provider (SP) instead, the SP sees the same information when they view the customer on the admin interface in Business Engine. 

Reach out if you want to learn more!
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