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COS Systems Enhances User Experience with Website Accessibility and Braille Integration

 

In its ongoing commitment to inclusivity and user-friendly design, COS Systems is thrilled to announce the introduction of website accessibility features, including the integration of Braille support. This initiative represents a significant step forward in ensuring that our digital platforms are accessible to individuals with diverse abilities, fostering a more inclusive online experience for all users.

Website accessibility is a cornerstone of COS Systems’ mission to provide cutting-edge solutions that cater to the needs of a broad and varied audience. By incorporating best practices in web accessibility, we aim to eliminate barriers and create an environment where everyone, regardless of their abilities, can seamlessly navigate our website and access the information they need.

One key feature of our accessibility initiative is the integration of Braille support. Braille is a tactile writing system that enables individuals with visual impairments to read and comprehend written information through touch. COS Systems recognizes the importance of making our content accessible to the visually impaired community, and by implementing Braille support, we are empowering these users to explore and engage with our online resources independently.

Key elements of COS Systems’ website accessibility and Braille integration include:

1. **Screen Reader Compatibility:** Our website now works seamlessly with popular screen readers, ensuring that users with visual impairments can navigate and comprehend the content effortlessly.

2. **Alt Text for Images:** All images on our website are accompanied by descriptive alternative text, providing context and information for users who rely on text-to-speech technologies.

3. **Keyboard Navigation:** Enhanced keyboard navigation allows users to navigate through our website without the need for a mouse, catering to individuals with motor disabilities.

4. **Contrast and Color Considerations:** COS Systems has implemented a design that takes into account high contrast ratios and color considerations, benefiting users with visual impairments or color blindness.

5. **Braille-Compatible Content:** Key sections of our website now feature Braille-compatible versions, allowing users with Braille displays or embossers to access information with ease.

COS Systems is dedicated to staying at the forefront of technological advancements while simultaneously prioritizing accessibility. By implementing these features, we aim to create a more inclusive digital environment that reflects our commitment to diversity and equal access for all. As technology continues to evolve, so too will our dedication to ensuring that our digital platforms remain accessible and welcoming to users of all abilities.

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Fuzzy Search for Marketplace – A more efficient search tool!

Your customer’s journey usually starts with an address search on your marketplace to see which services are available at their location. Until now, every spelling mistake could lead to incorrect or no results at all! Our recently added Fuzzy Search functionality helps correct spelling mistakes, and even if only fragments of an address are entered into the search field, the correct address will be located and displayed. Fuzzy Search automatically corrects minor inaccuracies, which leads to more successful searches and a seamless ordering process for your subscribers. This small but significant update means smoother transactions for your customers and fewer support requests for you. 

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Updated Network Troubleshooting Feature

Network Trouble Shooting COS Business Engine

File Attachments to Tickets

 

Getting a comprehensive overview of your network and fast is essential for network operators. Our new tree view displays the statuses of different network elements in the system and helps network operators visualize, locate, and troubleshoot any issues in their network quicker and more efficiently.

Our Provisioning Dashboard shows you the total count of ONTs (Optical Network Terminal) in your network and whether they are online or offline. From there, you can easily access the tree view that opens when you click on the network element widget:

COS Systems Network Monitoring

The nodes displayed in the tree are Technical Area, OLT, and port and you can see the count of how many ONTs there are on each level. 

You also see if these ONTs are online or offline – information we gather from our many hardware vendor integrations.

COS Systems Network Monitoring

You can click on the different nodes in the tree to get to the corresponding entity. By using this feature, a network operator can easily see if there is a problem on a specific OLT or port.

 

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Stripe Connect – billing made easy

 

Whether you are operating an Open Access Network or an Internet Service Provider offering external services, billing the providers using your network infrastructure and keeping track of fees and payments might seem daunting. It doesn’t have to be! 

Our Stripe integration in Business Engine has been extended to support Stripe Connect, which is specifically designed for payments on platforms and marketplaces.

Every time a subscriber uses their preferred payment method to pay their service fee to a service provider on your network, the money is automatically transferred to the Operator’s or ISP’s Stripe account. From there, the payment, minus the fee you charge the providers on your network, is deposited into the provider’s Stripe account – all happening in the background without the subscribers even thinking about the platform’s existence.

This makes billing easier for everybody!

Learn more about the COS Subsriber Marketplace here.

 

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#22 COS Christmas Calendar — Support for Calix Clowd Solutions

Support for Calix Cloud Solutions

Support for Calix Cloud Solutions

#22 If you are using Calix hardware in your network together with Calix Cloud solutions, Business Engine can automatically update Subscriber and order information in Calix Cloud. For example, if a subscriber contacts their ISP due to a problem with their network, the ISP has access to all Calix cloud-stored data. As an Elite Partner to Calix, we can help deliver more value to your business and an even better subscriber experience!

Reach out if you want to learn more!
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#21 COS Christmas Calendar — Added Multi-Vendor Support

Multi-Vendor Support DZS

Multi-Vendor Support DZS

#21 By now, you should know that we love building integrations that enrich our solution and help to grow and future-proof your business. An open mindset for new technologies and partnerships is in our DNA. Our system is built from the ground up for automation and multi-vendor support.

That is why DZS and Xtreme Access fit our platform so well. DZS Xtreme standards-compliant APIs and multi-vendor support not only simplify our integration but also enable a future-proof network.

Reach out if you want to learn more!
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#19 COS Christmas Calendar — Integration with Adtran and added multi-vendor support

Integration with Adtran

Integration with Adtran

#19 We’re excited to announce Adtran as the newest addition to our supported hardware vendors. Adtran specializes in networking and communications solutions, offering robust features for efficient network management.

Our integration with Adtran, powered by the standard provisioning adapter, allows for seamless network build-out and service provisioning. This enhances our system’s compatibility with Adtran’s multi-vendor support, simplifying the addition of new hardware vendors to your network.

Through this partnership, our Business Engine now delivers more efficient automation and zero-touch provisioning. Discover the benefits of Adtran’s network solutions in our system.

Learn more about our integration with Adtran and how it streamlines your network management at www.adtran.com

Reach out if you want to learn more!
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#10 COS Christmas Calendar — Embrace the power of RADIUS with COS Business Engine’s freeRADIUS integration.

freeRadius integration COS

#10 Is really exciting news from the COS team!

We’re thrilled to introduce our latest advancement: a native freeRADIUS integration designed to revolutionize your network management. This cutting-edge feature supports a wide array of vendors, BNGs (Broadband Network Gateways), DHCP servers, and third-party provisioning systems. It works by utilizing ONT and Subscriber attributes in line with the RADIUS standard.

What sets this integration apart is its incredible flexibility. It’s tailored to accommodate any vendor-specific attributes for BNGs, including popular ones like netElastic, Juniper, and Nokia, among others. This means you can seamlessly integrate various provisioning systems and methods into one unified platform without the hassle of individual or separate integrations.

Thinking of upgrading your network element provisioning? Now’s the time to embrace the power of RADIUS with COS Business Engine’s freeRADIUS integration. Simplify your network management today!

Reach out if you want to learn more!
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#9 COS Christmas Calendar — Eliminate “swivel charing” and utilize data from other sources in Business Engine with our Prospects Partner API

COS Prospects API

#9 With our Prospects Partner API, it is now possible to synchronize and utilize the data you’ve gathered from other sources, e.g., the results of a broadband survey, (pre) sign-ups for your offers, or orders from your subscribers.

Even if you’re not using our marketplace to run your network, you have access to all that data, and without “swivel charing,” you can see and do the following on your BE interface:

Check availability: Search for an object to see if the option to take a survey, sign up for services, or order services is available for that object/address.

Check the status: Search for an object to see how many orders have been placed, surveys conducted, or sign-ups (prospects) have been created.

COS Prospects API

 

Reach out if you want to learn more!
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#6 COS Christmas Calendar — New Operations API

Network Operations API - disruptions

 

#6 We have several great, native integrations fostered by deep industry relationships with key partners in place, and #6 is the new API (Application Programming Interface) that we have added to our Partner API suite.

Often, a Network Operations Center – a NOC- runs and monitors a fiber network. Our integration synchronizes information between the NOC, Business Engine , and the subscriber.

It allows the NOC to push information about network disruptions into Business Engine and connect affected customers (their addresses) to this disruption.

In practice, this means that a customer experiencing trouble with their connection (because they’re affected by the disruption but don’t know it) will either go online to report the error or call their Service Provider to do so.

The start page displays information about the disruption if they go to the online marketplace to create a ticket (upgrade services or update their payment info or address)

If they choose to call their Service Provider (SP) instead, the SP sees the same information when they view the customer on the admin interface in Business Engine. 

Reach out if you want to learn more!
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