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Las Vegas, Nevada, Calix ConneXions, October 2023 – GOCare providing innovative software solutions to the broadband and utility industries, including a complete digital experience platform, proprietary SMS Chat functionality, Secure Payments, multi-platform NPS scoring, and a sophisticated analytics engine, and COS Systems, a leading provider of network management and billing solutions for Network Operators, Service Providers and Open Access Networks are excited to announce a strategic partnership as well as a Proof of Concept (PoC) demonstrations that will take place on the expo hall floor of ConneXions.

This collaboration brings together two industry leaders to revolutionize and simplify the customer experience and sign-up process for Service Providers and their subscribers worldwide.

The PoC addresses customers’ overwhelming preference for digital channel engagement and the convenience of those channels for prospective customers, existing customers, and operators alike. Combining COS System’s address-search functionality (showing where fiber is available), with GOCare’s intelligent data capture and flexible digital experience platform, the companies provide operators and their subscribers with a world-class customer experience and easy access to available services. The integration makes it easy for operators’ subscribers to sign up for service by using digital channels such as SMS, WebChat, Social Media interactions, and even email to both get information about fiber services available in their area and eventually sign up via those digital channel engagement mediums.

COS Systems Business Engine, a proven network management solution (BSS/OSS) supporting Service Providers, Operators, and Open Access Networks with an automated end-to-end solution to streamline fiber network management will integrate seamlessly with GOCare’s analytics engine to enable operators to search for and sign up for services using the digital mediums most comfortable to their subscribers.  

“In a landscape where ISPs must constantly adapt their interactions with networks and subscribers, our decision to partner with GoCare has us very excited. This partnership signifies more than integration; it opens new avenues for enhanced communication and customer experiences, while reducing operational expenses and time for ISPs and network owners. COS has always championed automation, and finding a partner in GOCare, who shares this ethos, means our combined software capabilities will empower operations to engage with customers through contemporary channels like SMS, Facebook, WhatsApp, and Instagram, with the scope for further expansion. It’s about efficiency meeting innovation for superior service delivery,” said Mikael Philipsson, CEO of COS Systems.

“In today’s competitive broadband marketplace, ‘being easy to do business with’ is critical”, stated Rick Perkins, CTO of GOCare. “The PoC between GOCare and COS Systems simplifies customers’ expression of interest to a service provider and accelerates the timeline of service delivery without the friction of legacy processes like web searches, filling out forms online or even phone calls, IVR, hold times, and more” added Rick. Furthermore, service providers are able to determine consumer demand beyond their footprint for future smart builds through this important integration between GOCare and COS Systems”, concluded Perkins.

COS Systems and GOCare are committed to helping operators worldwide deliver exceptional broadband services with unmatched reliability and performance. The partnership will focus on providing a best-in-class customer experience to meet the evolving needs of service providers and their subscribers.

About COS Systems:

COS Systems is a leading provider of cloud-hosted network management and billing solutions for service providers. COS Business Engine is a proven network management solution (BSS/OSS) supporting Service Providers and Open Access Networks. The end-to-end platform provides subscribers self-service and digital sales and marketing through an online marketplace. Service orders will be automatically activated within a minute, and billing follows with no operator interaction. It offers a great user experience, increasing take rates and revenue. COS Systems has a global customer base and serves a wide range of service providers, including municipalities, utilities, network operators, and fiber ISPs. Learn more about COS Systems at www.cossystems.com.

About GOCare:

GOCare provides software solutions to the broadband and utility industries. Our SaaS portfolio includes a complete digital experience platform, proprietary SMS Chat functionality, Secure Payments, multi-platform NPS scoring, and a sophisticated analytics engine allowing our clients to benchmark their performance against other similar operators. GOCare was founded by industry veterans and incorporates its mission of “By Operators, For Operators” into how they partner with broadband industry leaders such as Vexus Fiber, Point Broadband, Bluepeak, and many others. For more information visit www.gocarecx.com. 

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What is the project about?

After the municipalities in the region of Braunau in Austria had been neglected by traditional incumbents, regioHelp/BG Communications was founded with the aim to serve the unserved and took it upon themselves to build full-cover FTTH, Open Access networks in and for the people in those municipalities.
regioHelp/BG Communications initially built a network for 900 subscribers in Munderfing. This inspired the neighboring municipalities, who saw its social impact and how it transformed Munderfing and motivated them to do the same.

regioHelp/BG Communications creates genuine partnerships with the municipalities in the region (who usually have no money or funding to invest in a fiber network), and everybody really wants to have the network deployed for the benefit of their communities.
While regioHelp/BG Communications brings planning, construction knowledge, and funding to the table, the municipalities collaborate by simplifying the permitting process. They also have existing contact channels with future customers/subscribers and are therefore responsible for the marketing of the network, trying to generate high take-up rates.

After a very successful pilot project in the first municipality, the second larger-scale project was initiated and is currently under construction. More than 40 municipalities joined in, leading to scale it internationally in Germany and Switzerland. With close to 1 million homes, with an average take-up rate of 65-75%, the value for the communities is clearly visible – everyone can be connected, and no one is left behind!

What is innovative about your project and how have you served your customers?

The effortlessness in reaching goals and pursuing projects shows that regioHelp/BG Communications is on the right track to bringing quality of life to rural areas in terms of telecommunications and connecting people.

We provide a full-cover network serving all of the people living in the region of Braunau. Not only is the network being built but it will eventually be handed over to the public to support the communities. While it’s still being developed, financed, and operated, the network already provides funding for the Red Cross and fire departments in the region: They receive 50 cents per active contract per month, which is a great contribution towards the community and its health and safety initiatives.
This gives the organizations that are both built and reliant on volunteer work the opportunity to get involved with their communities e.g. in financing youth work at the fire brigade.
All projects have a long-term perspective: after 40 years the municipalities take over the network from equity investors and are then able to monetize their network for the community.

Our target group is exclusively the public at the municipality level, representing and supporting the local communities. All participating municipalities are a part of the regioHelp cooperative.

regioHelp/BG Communication, COS Systems, and Nokia work closely together in a partnership to connect people. All partners believe that “affordable, high-speed internet access for everyone will bridge the digital divide and contribute to a more accessible and equal society.”

In this partnership, regioHelp/BG Communication is responsible for the planning and construction of the project, COS Systems provides the BSS/OSS COS (zero-touch automation software) and has an extensive background and a lot of experience in running open-access networks.
Nokia is not just a vendor – but an active partner of regioHelp/BG Communications, supporting the region with the connectivity needed to achieve its goals.
COS has a framework contract with BG Communications/regio help and wants to support them in distributing their concept to the world.

In our first pilot project, already in the fiber deployment after the first homes were connected and live with a take rate of 80%, the industry in Munderfing began to flourish! New businesses were started and attracted; including the opening of a co-working and seminar house for single entrepreneurs. Moreover, several German subsidiaries settled in Munderfing as it could offer fiber!
Munderfing has become the most attractive area in Braunau, and currently, there are more than 200 individuals and families on the waiting list for an apartment. Before the fiber network was deployed, Munderfing had 900 workplaces to offer; today there are over 3000.

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Santa Clara, California, and Umeå, Sweden, August 22, 2023 – netElastic, an innovative software company providing high-performance routing solutions, and COS Systems, a leading provider of network management and billing solutions for Service Providers and Open Access Networks are excited to announce a strategic partnership. This collaboration brings together two industry leaders to revolutionize the delivery of RADIUS (Remote Authentication Dial-In User Service) solutions for service providers worldwide.

This partnership between COS Systems and netElastic addresses the growing demand for BSS solutions for Open Access networks. By combining COS System’s unique open-access billing solution with netElastic’s pioneering vBNG routers, the companies will provide service providers with a powerful, future-ready RADIUS platform.

COS Systems Business Engine, a proven network management solution (BSS/OSS) supporting Service Providers and Open Access Networks with an automated end-to-end solution to streamline fiber network management will integrate seamlessly with netElastic’s virtual BNG, a software-based solution that enables service providers to deliver high-performance broadband services. This integration will empower open access service providers to efficiently manage subscriber access and authentication through a centralized RADIUS solution, allowing them to choose virtually any RADIUS-capable BNG solution to manage subscribers.

“We are thrilled to collaborate with netElastic Systems whose disaggregated approach to BNG makes it an attractive solution, creating a wider overlap with fiber operators using COS. This collaboration brings key L3 functionality to enable automation in forward-thinking, unique business models.” said Mikael Philipsson, CEO of COS Systems. 

“While programming an OLT directly is good enough for many ISPs, open-access networkers need fine-grained subscriber control to provide services that allow them to differentiate in the market.” said Tom Mitchell, VP of Strategy and Business Development at netElastic Systems. “RADIUS is the open standard that enables this and netElastic’s virtual Broadband Network Gateway (vBNG) is the ideal router to bring it all home.”

COS Systems and netElastic are committed to helping service providers around the world deliver exceptional broadband services with unmatched reliability and performance. The partnership will focus on providing best-in-class RADIUS solutions to meet the evolving needs of service providers and their subscribers.

About COS Systems:

COS Systems is a leading provider of cloud-hosted network management and billing solutions for service providers. COS Business Engine is a proven network management solution (BSS/OSS) supporting Service Providers and Open Access Networks. The end-to-end platform provides subscribers self-service and digital sales and marketing through an online marketplace. Service orders will be automatically activated within a minute and billing follows with no operator interaction. It offers a great user experience, increasing take rates and revenue. COS Systems has a global customer base and serves a wide range of service providers, including municipalities, utilities, network operators, and fiber ISPs. Learn more about COS Systems at www.cossystems.com.

About netElastic:

netElastic is an innovative software company providing high-performance routing solutions for broadband providers. netElastic developed one of the first software-based broadband network gateways (BNGs) and has been a leader ever since. netElastic vBNG brings greater scalability, flexibility, and lower costs to BNGs. netElastic’s software-based CGNAT solution provides the most important CGNAT features at a fraction of the cost of traditional proprietary CGNAT solutions. For more information, please visit www.netelastic.com

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Integration Eliminates Swivel-Chair Operations and Duplicate Data Entry by Providing Real-Time Visibility for Service Locations, Installation Status, and Service Type

Portland, ME, May 2, 2023 – In a surging fiber broadband market, network owners and operators remain competitive by planning and deploying fiber networks rapidly and cost effectively. A new technical integration announced today between VETRO, a leading global provider of open, cloud-native fiber management systems of record, and COS Systems, a premier maker of cloud-hosted software used to manage broadband networks around the world, will do just that — providing network operators and internet service providers (ISPs) an automated end-to-end solution to streamline fiber network management. The integrative approach between the two companies will lead to greater efficiencies in areas ranging from planning to operations, reducing critical time to market.

“With soaring demand for true high-speed connectivity, the broadband industry needs to deliver network infrastructure that keeps pace. We’re delighted to partner with the forward-thinking, innovative team at COS Systems to help our shared customers seamlessly leverage VETRO’s best-in-class fiber management system,” said Will Mitchell, VETRO CEO. “Our open API, cloud-native platform enables seamless integration between VETRO’s system of record and OSS/BSS tools offered by COS to help network operators save significant time and money with the service provisioning and billing associated with their fiber networks.”

Optimizing Network Design and Serviceability

Leveraging VETRO’s network mapping data along with the COS Business Engine, joint VETRO and COS customers can now plan and design networks based on confirmed demand, optimizing fiber build outs. Field crews installing equipment have direct access to fiber circuit paths and network design; as drops are completed and Optical Network Terminals (ONTs) are installed, status changes are updated in real time, driving serviceability.

Network operators can easily identify and troubleshoot issues and respond to outages and service requests quickly. Various departments — engineering and billing for example — are working from the same set of data in real time, eliminating repetitive “swivel chair” operations and ensuring data integrity.

“With our integration, we’re marrying two industry-leading platforms to provide network operators with a holistic view of their network,” says Mikael Philipsson, CEO, COS Systems. “Today’s dynamic broadband environment requires thoughtful, collaborative approaches and we are proud to work with VETRO to deliver a solution that compresses deployment time, drives down errors, and provides real-time visibility and monitoring. The powerful combination of the COS Business Engine and VETRO’s always-accurate system of record offers a smart, automated end-to-end solution, with thousands of validations and cross-referencing to ensure data integrity.”

To learn more about the integration or to request a demo, please visit cossystems.com/book-a-demo/

About COS

COS Systems delivers cloud-hosted software to plan, build, and manage broadband networks globally. COS Business Engine is a proven network management solution (BSS/OSS) supporting Service Providers and Open Access networks. The end-to-end platform provides subscriber self-service and digital sales and marketing through an online marketplace. Service orders will be automatically activated within a minute and billing follows with no operator interaction.  It offers a great user experience, increasing take rates and revenue. Learn more about COS Systems.

About VETRO

VETRO builds software that makes it radically simpler and faster for broadband providers to plan, design, deploy, and operate their fiber optic networks. Our map-based SaaS platform is easier to use and more powerful than traditional tools, and enables network owners, operators and sponsors to benefit from a modern, integrated, and connected digital hub for their physical network assets. Learn more about VETRO at vetrofibermap.com.

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Calix Partners deliver services and solutions that simplify the management of fiber and broadband networks through custom design and operations, excite the customer subscribers, and help grow their business.

Elite Partners hold the highest tier in the Calix Partner Program. They are rapidly growing industry disrupters, changing the way our businesses and customers operate and evolve. Elite partners are the most aligned and highly integrated early adopters of Calix technologies, hold the strongest relationships, and share a large number of joint customers. They also support Calix initiatives and in return receive dedicated relationship management and a seat at the table for strategic innovation from Calix.

Read more about Calix here

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