Customer Cases Archives | COS Systems https://www.cossystems.com/knowledge-hub/news/category/customer-cases/ COS Systems Tue, 16 Apr 2024 13:51:01 +0000 en-US hourly 1 https://wordpress.org/?v=6.5.2 Customer Case Interview – WideOpen Networks https://www.cossystems.com/knowledge-hub/news/fiber-network-management-customer-case/ Tue, 30 May 2023 12:44:28 +0000 https://www.cossystems.com/?p=7280 The post Customer Case Interview – WideOpen Networks appeared first on COS Systems.

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CEO of WideOpen Networks, an expert in fiber network management, standing confidently in an office setting

Interview with Andrew Cohill, CEO and president of WideOpen Networks

Service Zones and Business Engine give network operators a complete back office marketing, customer management and billing platform.

Can you give us a quick overview of your organization and describe your role? 

WideOpen Networks designs, builds, and manages modern fiber and fixed point wireless networks.  I am the President and CEO.  WideOpen specializes in helping local and regional governments get their residents and businesses the high performance, affordable broadband networks that enhance quality of life, support economic growth, and improve work from home and study from home.

Who is your target customer?

WideOpen specializes in helping local and regional governments get their residents and businesses the high performance, affordable broadband networks that enhance quality of life, support economic growth, and improve work from home and study from home. We also often assist private sector developers with network design and network construction.

What are your goals for the next three months? 

We are currently conducting a spring marketing campaign to add additional customers on our Blacksburg, Virginia network.

Please describe a few of the reasons you decided to buy Service Zones and Business Engine.

Service Zones provides us with critical geo-coded data about where there is the highest demand for fiber to the home service.  We use this data to determine where to build next in our fiber to the home communities.  The built-in Service Zones survey also provides us with other important data, like building type and customer prospect contact information.

Service Zones has a seamless customer management process that tracks interested households and businesses, allows them to sign up for service online, collects a deposit, handles all the credit card processing, and moves them seamlessly into the Business Engine customer management system once their fiber connection has been installed and is activated.

Business Engine provides a comprehensive customer management system and billing platform.  The Business Engine Dashboard offers a real time overview of customers in process, connected customers, service provider services, and technical data.

How long have you been using our products?

We have been using Service Zones and Business Engine for four years.

Are you likely to recommend our products to someone in a similar position as you?

Service Zones and Business Engine are unique because they are designed from the ground up to support open access networks with multiple service providers.

How would you describe our product if you were explaining it to them? 

Service Zones and Business Engine give network operators a complete “back office” marketing, customer management and billing platform.

Could we be doing anything else to keep you happy? 

No.

Why do you do business with us? 

COS technical and sales staff are very responsive and helpful.  It makes a big difference to know that if we need help we are going to get it quickly and professionally.

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Customer Case Interview – regioHELP https://www.cossystems.com/knowledge-hub/news/customer-case-interview-regiohelp-fiber-network/ Tue, 24 Jan 2023 12:30:20 +0000 https://www.cossystems.com/?p=6869 The post Customer Case Interview – regioHELP appeared first on COS Systems.

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Willem Brinkert, CEO and Co-Founder of RegioHelp, sitting in office, discussing fiber network expansion.

Interview with Willem Brinkert, Co-Founder of regioHelp

One shop – one stop for everything in the region!

Can you give us a quick overview of your organization and describe your role? 

I am the CEO and general manager of BG Communications and the regioHELP Fiber group. For execution purposes, we have a marketing and acquisition company called regioHelp, including an acquisition team under the roof of BG Communications. And we have a general contractor company for basically executing our own fiber projects  – building passive and active infrastructure that is then used to run an open access network with the help of, amongst others, COS Systems.

In each country where we deploy fiber, we have asset companies that hold and deploy these fiber projects, under the same roof. We have an asset company in Austria,  as well as in Switzerland and Germany (beginning of 2023)

The idea is basically to deploy fiber networks and run them for 40 years plus construction time in each of the regions where we do it for groups of municipalities. And after these 40 years plus construction time – part of the revenue from running the networks goes into the ownership of the municipalities.

We let them participate in revenue-sharing models as well as in ownership-sharing models. 

It’s highly incentivized – the municipalities themselves do the marketing for us by talking to other majors and other regions and that’s how we get supported by them.

How many employees do you have?

In the whole group, we have around 35 heads today and we plan to extend the team to around 150 people by April.

Who is your target customer?

We want to work together with municipalities, so our target customers are majors, not higher politicians. And obviously, our customers are also Service Providers on the networks that we deploy. And ultimately those that need us, the inhabitants of the regions.

What are your goals for the next three months? 

    • To secure the next equity round that we’re negotiating. 
    • To finalize the structure in Germany and Switzerland – hiring staff in both countries. 
    • To prepare everything for construction-start in April in Switzerland.

What are the biggest challenges on the horizon for your organization? 

    • Liquidity on one side- but that seems to be solved. 
    • People! We need to find the right people, at the right time and in the right spot. 
    • One challenge will be managing these heads in the beginning and getting from the start-up phase to a settled one.

Please describe a few of the reasons you decided to buy Service Zones and Business Engine.

Our idea from the beginning was to build an Open Access network with a shop/online marketplace system that highly automatizes everything for ISP as well as from the client side. 

We wanted to develop it ourselves as I have an IT/engineering background. But when we chose Nokia as a hardware partner, they recommended COS Systems and said that COS can adapt the product to Regio Help’s needs.

It was important to us to be able to give feedback so that COS could adapt the product to regioHelp’s needs as we didn’t just want to sell only classical services that a normal ISP would sell. 

We wanted to be able to use the shop/online marketplace as a regional shop. Selling groceries and authorizing the local pizza delivery service to sell their pizza over the marketplace e.g. increases the general take rates.

One shop – one stop for everything in the region.

We built a platform for our network. With COS, customers can choose any service (telephone, tv, etc. from different service providers) via the Online Marketplace – majors have been dreaming about this kind of digitalization for decades in order to strengthen their region and to keep the focus on regional products.

Our goal is to set up an online marketplace per community where all services can be purchased- increasing take rates.

Why should inhabitants get their internet anywhere else when they can get everything in one spot?!

How long have you been using our products?

Since September 2021. In November 2021 we made the decision to use COS and we have since been developing and adapting the tools to our needs.

At the moment we are negotiating a new contract before starting to work in other countries so we have a general agreement in place.

Are you likely to recommend our products to someone in a similar position as you? If yes, why? If not, why?

I would definitely recommend it to someone in a similar position outside my target area. I don’t want to recommend it to my competitors 😉 

Working with COS is proactive and vision-oriented. We started from scratch and have the feeling that we are being listened to when we come up with new ideas.

How would you describe our product if you were explaining it to them? 

The majority just doesn’t understand it. Ultimately, COS enables easy plug-and-play playing on a telco fiber infrastructure via bit stream.

Could we be doing anything else to keep you happy? 

Keep investing in our good relationship. 

We will always be in a developing phase. Never try selling us a ready-to-go product but keep developing it further with us. I want to have the ability to develop it further with suppliers and partners- keep adding ideas.

Why do you do business with us? 

We talked to many Service Providers and suppliers who had no ambition at all to change or adapt. COS does! This is the most important component for us. We need to think differently and test and try.

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Watch and enjoy our latest case study https://www.cossystems.com/knowledge-hub/news/digital-partnerships-with-lit-communities-and-calix/ Tue, 21 Jun 2022 11:25:00 +0000 https://www.cossystems.com/?p=5462 Watch here what a great partnership like ours between COS Systems, Lit Communities and Calix can look like and achieve!    

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Watch here what a great partnership like ours between COS Systems, Lit Communities and Calix can look like and achieve!

Logos of COS Systems, Lit Communities, and Calix - digital partnership for community connectivity

 

 

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BG Communications Brings Fibre to Rural Areas with COS and NOKIA https://www.cossystems.com/knowledge-hub/news/bg-communications-brings-fibre-to-rural-areas-with-cos-and-nokia/ Mon, 02 May 2022 10:40:24 +0000 https://www.cossystems.com/?p=5318 BG Communications, an emerging network operator, is working closely with a large number of municipalities in Austria to build Open Access FTTH. Since 2021, they, with their subsidiary regioHELP, have been using COS Service Zones to capture customer interest and the COS Business Engine for operations. Automated provisioning is supported by COS’ partnership with Nokia. […]

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BG Communications, an emerging network operator, is working closely with a large number of municipalities in Austria to build Open Access FTTH. Since 2021, they, with their subsidiary regioHELP, have been using COS Service Zones to capture customer interest and the COS Business Engine for operations. Automated provisioning is supported by COS’ partnership with Nokia.

In Austria, fibre penetration is not even 10% and especially in many rural regions it is a challenge to participate in the modern digital world. Erwin Moser, co-founder of RegioHELP, is a passionate advocate of projects oriented towards the common good. He was instrumental in the construction of a municipal wind farm as well as a area-wide fibre optic network in his hometown of Munderfing. After seeing the massive local support and benefits of the fibre network, he and his partner Willem Brinkert, co-founder and CEO of regioHELP and BG Communications, started looking for ways to roll out fibre on a larger scale and for the benefit of the region.

“After the expansion of the area-wide community network in Munderfing, my team and I were convinced that this could also be done in larger regions and even more efficiently. It was a matter of finding a model that benefits the regions and the citizens and makes sense from a financial point of view. That’s how we came up with our model. We work closely with the municipalities and the ownership rights are transferred to the municipalities in the long term. But initially we will take on all the work to get the network built and operational. By doing this on a large scale in several regions, we can be much more effective than one municipality could be alone,” Erwin Moser comments.

“To make this model work, we understood we needed an operations platform, a BSS/OSS, tailor built for Open Access and with a proven track record of enabling cost efficient and scalable operations. With COS Systems end-to-end platform, we found what we needed. With everything from the initial interest survey to pre-signups and zero-touch provisioning of services from multiple providers in one platform our operations are streamlined. We can simply do more with less people and scale faster”, says Willem Brinkert.

“We are honored to be supporting RegioHELP in their efforts to bring Open Access fiber to residents in these unserved and underserved regions. It aligns very well with our company mission to help connect the unconnected. We believe our software and knowledge within this space will help regiohelp scale faster and provide affordable high-speed broadband to more people sooner!”, says COS Systems CEO Mikael Philipsson.

 

About BG Communications:
BG Communications is a young innovative company that builds a nationwide fibre infrastructure for municipalities. As a disruptive player in the German-speaking fibre optic infrastructure scene, BG Communications relies on a cooperative model and thus direct cooperation with the municipalities. With the subsidiaries regioHELP eG and Glasfaser Spezial-Bau GmbH, a multitude of tasks are mapped “in-house”, allowing processes to be optimised and synergy effects to be used to enable efficient fibre optic expansion.

About COS Systems:
COS SYSTEMS provides Fiber to the Home operators and network owners all around the world with software for automating and digitizing every aspect of their Broadband venture. The COS software has a strong focus to support the end-to-end process and Open Access for best-in-class ROI and scalability in fiber to the home projects.
Learn more about COS Systems on www.cossystems.com.

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Kitsap PUD, WA – Six years of rural Open Access fiber growth powered by COS https://www.cossystems.com/knowledge-hub/news/kitsap-pud-wa-six-years-of-rural-open-access-fiber-growth-powered-by-cos/ Wed, 27 Oct 2021 14:25:14 +0000 https://www.cossystems.com/?p=4039 A small budget, long distances and low population density surely does not sound like the best prerequisites for a fiber network buildout. By working in a structured, but still creative way and with a good dialogue with the local community it is still feasible. It has been proven over the last six years since Kitsap […]

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Angela Bennink, Telecom Director at KPUD. Talking about fiber network.

A small budget, long distances and low population density surely does not sound like the best prerequisites for a fiber network buildout. By working in a structured, but still creative way and with a good dialogue with the local community it is still feasible. It has been proven over the last six years since Kitsap PUD started to work with COS to build demand for and operate their Open Access fiber network.

To understand how this success story began, we must jump back all the way to 2003. As members of NoaNet (Northwest Open Access Network), another customer of COS, Kitsap Public Utility District (KPUD) got access to the fiber backbone that was built throughout the rural parts of Washington State. In 2003 KPUD started building a middle mile network, branching off from the NoaNet fiber ring and connected their first community anchor tenants; schools, libraries, navy facilities, but also a number of businesses. Being a water utility and not having the big budgets as some of the electric utilities in Washington State have, it was a slow but steady buildout that generated a small, but positive cash flow. An excellent starting point for any community wishing to initiate a fiber project as not only costs can be lowered to the anchor institutes, but that the revenue from those fiber connections will also stay local.

Over the coming years, the incumbent telecom companies didn’t improve their presence in the county much and not only businesses, but also residents started to ask if KPUD could expand their fiber network to reach them, as some other PUD’s in the state had done. KPUD decided to find a way to determine if there was a big interest for this and that is when they started working with COS Service Zones. Within just a few days from launching the site, the response was overwhelming with over 2000 completed surveys. The lack of high speed and quality broadband in the county was clear.

KPUD is running their network on an Open Access model and is operating it using COS Business Engine. This means they are not themselves providing the retail services but invite private sector providers to do so. Already from the start several Service providers saw the benefit of being able to reach new customers without any investments in infrastructure, even though the numbers were initially small.

So, without a big budget how were they able to expand their networks in these rural areas? The secret recipe is called LUD:s (Local Utility Districts). While the middle mile network is expanded by a mix of cash flow revenue, tax dollars and grants, the last mile connections to the homes are paid by the homeowners, but it is not a one-by-one thing. Instead, in neighborhoods or areas where KPUD has identified a high demand with COS Service Zones the total cost for the buildout is calculated and the cost per household is determined. Residents will decide if they want to participate or not and high participation obviously leads to a lower cost. Residents have the option to pay upfront, but many choose to spread the cost out over time through one of the partnerships KPUD has established with local banks that will allow a long term loan with a fixed interest rate and a lean on the property. Even if these costs can in some less densely populated areas be quite substantial, people are willing to sign up knowing it will not only provide a better internet service, but also increase their property value. Just recently the very last homeowner who didn’t opt-in initially in one of the first LUD’s decided to connect – effectively a 100% take-rate in that neighborhood, even though the last mile connection has to be paid by the homeowner. Another rural COS Open Access customer, neighboring Mason PUD3, is also using a model where customers can pay off their installation over time with a $25 monthly construction adder to the cost of their service for 12 years.

Angela Bennink, Telecom Director at KPUD, explains that the Open Access model is a big proponent of the network and the choice it offers make people more willing to sign up and connect. Subscribers know that the competition between multiple providers will ensure a good quality of service and reasonable prices. And switching between providers is made extremely easy by the self-service broadband Marketplace provided with the COS Business Engine operations platform.

“Our biggest challenge now is keeping up with demand,” says Bennink.

Especially during this Covid-19 pandemic the need for broadband has been extreme. The proximity to Seattle, across the water also makes the population grow at a rapid pace. 100 000 new residents are expected in the coming three years and KPUD is working with developers to make sure they put in conduit for fibers as they build.

“We have slowly and steadily grown and we will add close to 500 new customers this year and as many next year. We have found a model that really works with our prerequisites and the functionality to streamline the capture of interest and the operations of our Open Access network provided by COS System’s platforms has been a part of that success,” says Bennink.

“It’s been an absolute honor to have been part of KPUD’s journey from the first survey responses coming in, to the successful growth they are showing today. They have proved that with a strong localized strategy and perseverance rural fiber is possible,” says Isak Finer, Chief Revenue Manager at COS Systems.

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Customer Installations Made Even Easier with COS Business Engine https://www.cossystems.com/knowledge-hub/news/customer-installations-made-even-easier-with-cos-business-engine/ Thu, 30 Sep 2021 12:51:33 +0000 https://www.cossystems.com/?p=3994 Fiber network deployments can be separated into two distinct phases – Distribution network buildout and customer connections, often referred to as “drops”. COS Business Engine has always automated the activation of the ONT to validate and document the connection between the service location and the installed equipment to guarantee correct service provisioning. With the latest […]

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Fiber network deployments can be separated into two distinct phases – Distribution network buildout and customer connections, often referred to as “drops”. COS Business Engine has always automated the activation of the ONT to validate and document the connection between the service location and the installed equipment to guarantee correct service provisioning. With the latest release of COS Business Engine we’ve launched a full workflow solution for managing and documenting customer connections.

Once you’ve got fiber built to the street, connecting a new customer to your network may sound to some like an easy task. “Just send the crew out and get it done!” Well, this is another one of those things in running a fiber network that are easier said than done. If you start to break down all the work of getting a customer installed into smaller tasks, you will quickly realize that it requires an almost overwhelming amount of planning, coordination, information sharing and documentation to avoid problems.

 

A typical workflow could look like this:

1. A customer has signed up and you’ve decided it’s time to connect their home.

2. Drop design. A fiber drop assignment must be made from the connection point in the street to the house. It requires information about where the fiber terminal is, what it looks like at the location, which building and where on that building the fiber should be connected, etc.

3. Staging the drop. As the fiber drop design is complete a person has to access that information to know what equipment has to be prepared for the installation crew as they go out to do the installation. What length of drop cable is to be used? Which type of ONT? What kind of enclosure?

4. Build the drop. A crew will take the prepared material and drive out to the home to connect and bury/hang the drop fiber cable from the fiber terminal in the street to the wall of the house to connect. It’s key that the correct material has been prepared and that fiber drop information is easily accessible.

5. Install the network interface unit. This is where the fiber drop cable terminates at the outer wall of the house.

6. Install the ONT/CPE. This is the final step, before the subscriber can go live with their service. The in-home installation crew will drill through the outer wall and pull a fiber through to the inside of the house and install the ONT where the customer has chosen to put it. It includes the activation and confirmation that the correct ONT is installed at the correct location. If this is not correct, service orders from one customer could be provisioned to the neighbor! Such errors can be incredibly time consuming to resolve since you may have to come into customers’ homes.

7. Configure the service and test the connection port is performing as expected.

 

All these tasks must be coordinated, and every person/crew involved must know for sure that the previous step was successfully completed. Imagine if a crew has an appointment to make the final installations in the customer’s home, then meeting up with the customer who has stayed home from work excited to start using their new service, and then finding out the fiber drop to the house has not yet been completed. That’s a huge waste of time and that subscriber will in a matter of seconds go from excited to extremely disappointed. This might be the worst possible scenario, but lack of control in this rather complex process will be extremely costly.

It’s also extremely valuable to have good documentation of how the work has been performed. Not only to continuously verify that installation crews/subcontractors are doing quality work, but also for future support and maintenance.

 

Deployment portalThis screenshot shows the installer’s view of the installation workflow. The customer and service location information is there and also the status of each and every task in the installation workflow.

 

With the new customer installation workflow in COS Business Engine we’ve solved all of these potential pitfalls. As soon as a new customer location is created, either manually or by an import, but most likely through the integration to our demand aggregation platform COS Service Zones, a complete installation work order is created. This work order includes a set of predefined tasks that can then be assigned to the appropriate installer responsible to execute it. Each person will have a user profile set up in COS Business Engine where they will be able to access all the relevant information about the task to be performed on their own device. An installer will have all their work orders and tasks listed on their overview page as they log into their installer view in COS Business Engine.

Any files, be it drawings, signed contracts or pictures taken in the field, will be available to not only the admin user, but also every installer with tasks to perform in that specific customer connection. With real-time access and updates there is no need to distribute papers and manually confirm work performed using phone or email.

This new functionality is part of the standard set of features delivered with the COS Business Engine and we’re excited to receive feedback from our existing and new customers as they start using it.

Finally, a special shout-out to the great team at WideOpen Networks in Virginia who are using our full product suit to manage everything from initial interest surveys, to pre-signups in fiberhoods with take-rate targets, taking deposits, managing the customer connection workflows described in this blog post, to the Marketplace where subscribers can manage their own service orders on their Open Access network and finally billing. Their vast experience provided invaluable feedback in our development of this new functionality.

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COS Service Zones Used to Build Fiber Case in Brownsville & Oldham County https://www.cossystems.com/knowledge-hub/news/cos-service-zones-used-to-build-fiber-case-in-brownsville-oldham-county/ Mon, 21 Sep 2020 12:34:09 +0000 https://www.cossystems.com/?p=3549 Brownsville, TX, has been on the list of the least connected US cities for the past few years. Oldham County is only a short drive from Kentucky’s largest city Louisville but does not have adequate access to broadband. Through a partnership with Lit Communities, COS Systems is part of the solution for both of these […]

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COS and Lit Communities partner to expand broadband in Brownsville & Oldham County. COS Service Zones drives demand aggregation.

Brownsville, TX, has been on the list of the least connected US cities for the past few years. Oldham County is only a short drive from Kentucky’s largest city Louisville but does not have adequate access to broadband. Through a partnership with Lit Communities, COS Systems is part of the solution for both of these cities.

Lit Communities are helping municipalities build a plan for improved broadband access, as well as offering support in financing, constructing and operating networks. With the firm determination that it’s always feasible to find ways to deploy a future proof broadband infrastructure in every community, each project starts with an in-depth assessment of the unique conditions of the specific market. The result is a business case that outlines how a sustainable network can be built and operated.

Even though this kind of business case is incredibly complex to produce, it builds on getting answers to two questions that are simple to ask; What will it cost to build and operate the network, and what will the revenue be?

It is on the revenue side of the business case preparation that COS Service Zones comes into play. While the cost is calculated by producing network designs based on service locations to be connected and existing assets in the form of fiber, conduit, poles, etc. the revenue side is harder to estimate. It is determined by how many subscribers will sign up and what services they will buy. This is why Lit Communities are using COS Service Zones to perform what is known in the industry as Demand Aggregation.

Two recent projects where COS Service Zones have been launched are in Brownsville, TX and Oldham County, KY. Both of these projects are in the first phase of demand aggregation where residents and businesses are encouraged to go to their localized COS Service Zones sites to show their interest by taking a survey. In this survey they will be asked questions about their current service and provider, as well as indicating what service package they would be interested in and their likeliness to sign up. The survey also asks market specific questions to gather information valuable to building the plan for that community. After answering the short questionnaire, the respondents will also be asked to complete a speed test that will give them what download and upload speeds they are receiving from their current provider. The results will give a good picture of what speeds are available, where customers have access to high speeds already and which incumbent providers can provide proper broadband speeds. One particularly interesting question to answer is how many respondents actually reach the definition of broadband, which today is set at 25 Mbps download and 3Mbps upload – A definition most can agree is far too low with everything the internet is used for today.

By integrating to social media and allowing local residents to sign up as “Champions”, the COS Service Zones platform aims to build a grassroots word-of-mouth movement, where the local community will drive as many people as possible to show their interest. In most communities this works incredibly well, with hundreds and even thousands of survey responses in a just a few days. This is especially true in communities currently unserved or underserved, or where incumbent providers have used their monopoly position to keep the prices high and network upgrades to a minimum – unfortunately, something common in smaller cities and rural areas.

With access to this real-time data, captured from the same persons who would be the subscribers on the network, Lit Communities can accurately predict future take-rates and revenue. The data will also help to determine what service offerings and pricing would be optimal for ensuring high take-rates and network sustainability. With these results, it takes the guesswork out of play and creates an accurate business case for the municipality and investors.

Despite the value the survey produces, the major strengths of the comprehensive COS Service Zones platform are still to come into the play when the decision to move the project forward from planning to execution is taken. Now, knowing exactly where in the city demand is greatest and competition weakest, based on the survey responses, service zones –“fiberhoods”- can be created. These are neighborhoods that will have their own signup page where the number of households required to get on the construction list is highlighted. It is now up to the neighbors to come together and sign up. The best neighborhoods will be prioritized in the build-out, ensuring that the financials of the project are always intact, and that revenue can be optimized.

“With a dedication to close the digital divide for everyone, a vision we at COS share, Lit Communities’ ultimate goal is always to deploy a complete fiber based network to every home and business in the community and then operate it on a True Open Access model, allowing local as well as external service providers to offer services to the residents and business on their networks. It will offer local companies the opportunity to grow and an attractive assortment of services and providers to the subscribers. We hope and believe that this will become a reality in Brownsville and Oldham County, “says Isak Finer, CMO and VP North America at COS Systems.

About Lit Communities

Lit Communities is both a forward-thinking builder and operator of next-generation network infrastructure and a consultancy that guides communities across the country through the complicated process of deploying their own open application fiber optic utilities. Lit Communities believes that by separating the network infrastructure from the services provided on it, a more resilient and consumer-friendly environment is created. This approach makes otherwise prohibitively expensive networks feasible to build in communities of all sizes. Learn more at www.litcommunities.net

About COS Systems

COS SYSTEMS is a leading provider of software to plan, deploy and operate modern broadband networks that support services from one or more providers, using a powerful yet simple self-service interface. Specializing in True Open Access Networks, COS Systems takes customer needs and delivers innovative software solutions that streamline operations, accelerate revenue, and deliver more satisfied subscribers. Learn more about COS Systems at www.cossystems.com

For additional information, contact:

Isak Finer
CMO & VP North America
COS Systems
+1 (540) 988 3224
isak.finer@cossystems.com
www.cossystems.com

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Umeå Energi Umenet förnyar avtal med COS Systems https://www.cossystems.com/knowledge-hub/news/umea-energi-umenet-fornyar-avtal-med-cos-systems/ Tue, 19 Nov 2019 15:04:04 +0000 https://www.cossystems.com/?p=3116 Umeå Energi har med en hög utbyggnadstakt kraftigt expanderat sitt stadsnät i Umeåregionen. Med ett allt större fibernät, fler aktiva kunder och ny teknik som introduceras så har Umeå Energi valt att förnya avtalet med COS Systems för deras fortsatta användande av COS Business Engine som operatörsplattform för driften av nätet. Det kommunalägda energibolaget Umeå […]

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Umeå Energi bidrar till gemenskapens anslutning med en rad av hus i ett bostadsområde, symboliserar potentiell bredbandsutbyggnad.

Umeå Energi har med en hög utbyggnadstakt kraftigt expanderat sitt stadsnät i Umeåregionen. Med ett allt större fibernät, fler aktiva kunder och ny teknik som introduceras så har Umeå Energi valt att förnya avtalet med COS Systems för deras fortsatta användande av COS Business Engine som operatörsplattform för driften av nätet.

Det kommunalägda energibolaget Umeå Energi var väldigt tidigt ute med fiber och utbyggnaden av stadsnätet Umenet påbörjades redan under 90-talet. På senare år har utbyggnadstakten varit fortsatt hög och även antalet kunder i sedan tidigare utbyggda områden som nu valt att ansluta sig har vuxit kraftigt i takt med att behovet av bredbands­uppkoppling av hög kvalitet blir en allt mer central del av svenskarnas vardag. Äldre tekniker för att leverera Internet blir allt mer utdaterade.

Umenet har sedan 2012 använt mjukvaran COS Business Engine. Systemet omfattar allt från kundportalen där kunderna kan välja tjänster från 15 olika leverantörer, till de administrativa och tekniska funktionerna som automatiserar allt från aktivering av bredbandstjänster och fakturering av leverantörerna.  

“Med den kundtillväxt vi sett de senaste åren och med introduktionen av nya tjänster i nätet och användningsområden för vår fiberinfrastruktur var det läge att omarbeta vårt avtal med COS Systems. Med detta uppdaterade avtal på plats är vi redo för fortsatt framtida tillväxt med stöd av COS och deras effektiva driftsplattform,” säger Mats Berggren, VD på Umeå Energi Umenet.

Bland mycket annat så arbetar Umeå Energi med ett mycket intressant projekt där Sveriges första 5G-nät utvecklas i samarbete med Ericsson, Telia, Umeå Universitet, Umeå Kommun, Umeå Science Park samt andra lokala aktörer. Ett ytterligare innovativt initiativ är Smart Start, vilken är en pilot på Smarta-hem- och IoT-tjänster (Internet of Things), som kan levereras över deras öppna stadsnät.

”Det uppdaterade avtalet med Umeå Energi är viktigt för oss. Vi ser det som bevis för att vårt system inte bara skapar förutsättningar för en snabb kundtillväxt, utan även är en effektiv plattform för framtida expansion. Umeå Energi är en innovativ och framtidsinriktad kund och vårt fortsatta samarbete kommer bidra till att våra produkter utvecklas för att än bättre möta de krav som framtidens tekniska lösningar ställer”, säger Peter Lidström, VD på COS Systems.

Om Umeå Energi

Umeå Energi är ett energibolag och en samhällsaktör som i nära samarbete med omvärlden utvecklar och levererar hållbara energi- och kommunikationslösningar. Vår vision är en enklare vardag för våra kunder och en hållbar framtid för regionen. Vi omsätter ca 1,4 miljarder kronor, har drygt 400 medarbetare och är både miljö- och arbetsmiljöcertifierade.

Om COS Systems

COS Systems är en globalt verksam leverantör av mjukvara för att planera, bygga ut och sköta driften av moderna bredbandsnät. COS Systems utgår från kundbehov och utvecklar innovativa mjukvarulösningar som effektiviserar den dagliga driften, bidrar till ökad försäljning och nöjdare kunder. COS Systems expanderar ständigt och har hittills sina kunder i Europa, Nord- och Sydamerika, Afrika och Asien. Läs mer om COS Systems på www.cossystems.com

För ytterligare information, kontakta:

Mats Berggren
VD, Umea Energi Umenet AB
070 – 518 71 28
Mats.berggren@umeaenergi.se
www.umeaenergi.se

Peter Lidström
VD, COS Systems AB
070 – 656 58 72
Peter.lidstrom@cossystems.com
www.cossystems.com

 

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Umea Energi Renews Agreement with COS Systems for Open Access BSS/OSS https://www.cossystems.com/knowledge-hub/news/umea-energi-renews-agreement-with-cos-systems-for-open-access-bss-oss/ Tue, 19 Nov 2019 13:19:15 +0000 https://www.cossystems.com/?p=3113   The Electric Utility Umea Energi has expanded their fiber network significantly during the last years. With a larger footprint and new technologies emerging they have chosen to renew their contract with COS Systems for their continuous use of COS Business Engine for efficient operations and automated service activations of their Open Access fiber network. […]

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The Electric Utility Umea Energi has expanded their fiber network significantly during the last years. With a larger footprint and new technologies emerging they have chosen to renew their contract with COS Systems for their continuous use of COS Business Engine for efficient operations and automated service activations of their Open Access fiber network.  

[Umea, Sweden] Umea Energi is a municipally owned electric utility in the University town of Umea, Sweden. It first started building out the fiber optic network in the 90’s, but has increased the pace in their build-out in the last five years, while the take-rates have also improved greatly as consumers need for reliable high-speed data increases. Older technologies to connect to the internet are becoming obsolete.

The Utility has been using COS Business Engine as their BSS/OSS (Business and Operations Support System) since 2012. The system consists of everything from the online Marketplace where subscribers can choose services from 15 different service providers to the administrative backend system that automates everything from service activation to wholesale billing.

“With the growth we have seen in the last years and the new applications we are now introducing in our network we needed to rework our original agreement with COS. With this updated agreement in place we are ready for the future of our network with the support of COS Systems and their highly efficient operations platform,” says Mats Berggren, CEO of Umea Energi Umenet.

Umeå Energi is currently working on Sweden’s first 5G deployment in cooperation with Ericsson, Telia, Umea University and other municipal entities. They are also doing a pilot project called Smart Start, which is a platform for delivery of smart home services to residents.

“This updated agreement with Umea Energi is important for us at COS. We have proven that our system enables and supports network growth and that it will also be the platform to effectively operate Open Access Networks in the future. Umea Energi is an innovative and forward thinking customer and our ongoing cooperation will be valuable for the continuous development of our products,” says COS Systems CEO Peter Lidstrom.

About Umeå Energi

Umeå Energi is an energy company that in close cooperation with the world around us develops and provides sustainable solutions for energy and communication services. We strive to challenge through new thinking and to drive the sustainable development in the Umeå region. Our vision is to make everyday life simpler for our customers and to secure a sustainable future for the region. Our turnover is approximately SEK 1.4 billion, we have just over 400 employees and hold environmental as well as work environment certifications. umeaenergi.se

About COS Systems

COS SYSTEMS is a leading provider of software to plan, deploy and manage Open Access networks, using a powerful yet simple self-service interface. COS Systems takes customer needs and delivers innovative software solutions that streamline operations, accelerate revenue and deliver more satisfied subscribers. Learn more about COS Systems on www.cossystems.com.

For additional information contact:

Mats Berggren
CEO
Umea Energi Umenet AB
Mats.berggren@umeaenergi.se
www.umeaenergi.se

Isak Finer
CMO & VP North America
COS Systems
isak.finer@cossystems.com
www.cossystems.com

 

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NoaNet and COS Systems Ready to Drive Fiber Build-Outs in Rural Washington State https://www.cossystems.com/knowledge-hub/news/noanet-and-cos-systems-ready-to-drive-fiber-build-outs-in-rural-washington-state/ Fri, 21 Dec 2018 07:00:18 +0000 https://www.cossystems.com/?p=2932 NoaNet and COS Systems expand partnership by launching an operator version of COS Service Zones. NoaNet has previously provided cities and public utilities with COS Systems’ demand aggregation platform and support in the project execution. Now NoaNet is set to further help rural communities in Washington get connected to fiber by launching their own COS […]

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NOANET- Northwest Open Access Network

NoaNet and COS Systems expand partnership by launching an operator version of COS Service Zones. NoaNet has previously provided cities and public utilities with COS Systems’ demand aggregation platform and support in the project execution. Now NoaNet is set to further help rural communities in Washington get connected to fiber by launching their own COS Service Zones system ready to aggregate demand for fiber in any part of the State.

Gig Harbor, WA – NoaNet (Northwest Open Access Network) is a non-profit municipal corporation which operates an extensive open-access fiber back-bone network reaching every corner of Washington State. NoaNet has partnered with COS Systems in the past to provide the demand aggregation platform COS Service Zones to Public Utility and municipal customers. Since then, many communities have reached out to NoaNet asking if they could provide them with a managed demand aggregation solution delivered as a service. NoaNet is now in the process of launching a statewide COSService Zones application that can be leveraged as part of their Community Broadband Solutions program to assist communities in evaluating their need and readiness for municipal broadband deployment.

COS Service Zones is a web-based software platform that allows a community or provider to run a “fiberhood”campaign to learn if there is enough interest in the community to invest in a fiber infrastructure and in which neighborhoods the demand is greatest. Every neighborhood has a “take-rate” target to reach in order to qualify for build-out. The purpose is to involve the community in the process and build a common will to build the new fiber infrastructure. In successful COS ServiceZones campaigns demand grows rapidly as the community engages on the platform, sharing information about the project on social media, and spreading information to their neighbors and friends.

“When NoaNet explained that there were many communities interested in better connectivity but lacking the resources or expertise to run a COS Service Zones campaign themselves, we began thinking how we could best assist NoaNet in helping those communities. We developed the concept of an operator version of COS Service Zones, which allows NoaNet to add smaller communities as separate projects on their singleplatform. Practically, this means each of these communities will have their own section of the NoaNet managed website.” says Bjorn Wannman, Manager Partnerships and Strategic Accounts at COS Systems.

Chris Walker, Telecommunications Director at NoaNet is looking forward to offering this tool to Washington communities on a larger scale then NoaNet was previously able to support. “There are dozens of rural communities in Washington with limited or no access to modern telecom infrastructure. High speed broadband can make a huge impact for job creation, economic growth, high quality healthcare and smart services to increase the quality of life for our rural residents. In many cases, even if community leaders understand the need and want to close the digital inclusion gap, they might lack the resources to do something about it themselves. We’re now prepared to help them understand the options to pursue a telecommunications buildout plan.”

Chris has been with NoaNet through several service expansions and is excited about this new opportunity to help Washington communities help themselves increase their broadband access. He said, “Not only will we help them determine if there is enough demand to move forward and invest in the infrastructure, with our extensive fiber footprint and open access experience we will also be able to offer services in build-out and operations. This package of services will make a huge difference for rural Washington communities”

Claire Ward, Marketing and Communications Manager at NoaNet shares Chris’s excitement for this new opportunity. “NoaNet has been serving Washington state for nearly 20 years by working to bring telecommunications infrastructure to underserved communities. With the experience and knowledge we have within the company paired with the tools offered in the COS Service Zones platform, I’m convinced we can serve many parallel projects across the state and help communities move the dial on their broadband access without spending exorbitant resources many just don’t have, “adds ClaireWard, Marketing and Communications Manager at NoaNet, who has been involved in several previous COS Service Zones projects.

“COS Systems originates from the rural northern parts of Sweden, not much different from rural Washington State.We’ve seen first-hand how crucial it is for remote areas to get access to high speed broadband. In the digital economy traditional boundaries like country and city borders are getting less important. Instead communities lacking the critical broadband infrastructure will inevitably be left behind. All of us at COS are proud to support NoaNet in their mission to connect every corner of Washington state to their state-of-the-art fiber network. Fiber is an essential infrastructure for today’s communities, alongside water, electricity and roads for our modern digital world.” Says Isak Finer, CMO at COS Systems  

About NoaNet

Northwest Open Access Network (NoaNet) is a non-profit wholesale only telecommunications network owner and provider which operates a fiber network spanning thousands of miles throughout the State of Washington. NoaNet engages their mission to serve Washington State by consistently looking for new opportunities to expand in meaningful ways that bridge the digital divide. For additional information, see www.noanet.net.

About COS Systems

COS SYSTEMS is a leading provider of software to plan, deploy and manage Open Access fiber networks, using a powerful yet simple self-service interface. COS Systems takes customer needs and delivers innovative software solutions that streamline operations, accelerate revenue and deliver more satisfied subscribers. Learn more about COS Systems on www.cossystems.com.

For additional information contact:

Claire Ward
Marketing and Communications Manager
NoaNet
+1 (816) 519-2370
claire.ward@noanet.net
www.noanet.net

Isak Finér
Chief Marketing Officer
COS Systems
+46737 51 99 38
isak.finer@cossystems.com
www.cossystems.com

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